Top 5 AI Chatbot Building Platforms

In today’s competitive environment, customers expect instant responses and information, and businesses strive to provide this using chatbots. With remarkable technological advancements in recent times, you have many AI chatbot platforms to choose from.

Availability of chatbots has revolutionized how businesses approach customer interactions. However, it is essential to select the most suitable chatbot platform for your business. Keeping that in mind, we have shortlisted some of the platforms that have been ranked high. 

The top 5 chatbot building platforms

We will begin by providing an overview of the five platforms that will be discussed in this blog. The table below will help you understand the five chatbot building platforms available for your choice.

Chatbot Platform	Features	Pricing
Voiceflow	Enables easy design, prototyping, and deployment of chatbots and voice assistants with no-code tools.	Starter: FreePro: $60 per monthBusiness: $150 per monthEnterprise: Custom pricing
Botpress	Offers a GPT-native engine for creating sophisticated, multilingual chatbots with extensive customization.	Pay-as-you-go: $0+AI spendPlus: $89+AI spendTeam: $495+AI spendEnterprise: Starting at $2000
Intercom	Delivers AI-powered chatbots for seamless customer support across multiple channels.	Essential: $29 + $0.99 per fin resolutionAdvanced: $85+$0.99 per fin resolutionExpert: $132+$0.99 per fin resolution
Jasper Chat	Provides a platform for AI-driven content creation with multilingual support and an expansive knowledge base.	Creator: $39 per seat per monthPro: $59 per seat per monthBusiness: Custom pricing
Appy Pie	Features no-code chatbot creation using GPT-3 technology for personalized customer interactions and engagement.	Premium: $15 per monthEnterprise: Custom pricing

1. Voiceflow

Voiceflow has helped bring about a revolution in the realm of conversational AI. It enables users to design the chatbot that suits their business and customer needs, prototype it, and deploy the chatbot and voice assistants with ease. 

You can use Voiceflow to meet a diverse set of use cases, including automating customer queries with a clearly defined flow or creating voice applications that customers can interact with. Businesses, developers, and designers have found the platform a sound choice. 

Highlights

• Easy design: Use Voiceflow’s interface to seamlessly create conversational agents that mimic a human tone of voice. You can configure these bots to support a diverse range of functionalities, including simple questions as well as more complex interactions.
• Quicker process: You can accelerate the development process by leveraging Voiceflow’s real-time testing and no-code prototyping features. This means you get a faster turnaround time on changes and improvements.
• Simple integration: With the robust API connections that Voiceflow offers, including messaging apps and communication channels, integration with other platforms becomes seamless. 
• Security and data privacy: The security of data and compliance with regulations are top priorities for Voiceflow. It offers SAML-based SSO and private cloud hosting to meet the most stringent of requirements. 

Insights into and reviews of Voiceflow

Scalability and integrations	Easy integration with existing workflows is built into Voiceflow’s architecture, making it suitable for projects of all sizes.
Personalization and recognizing emotional context	Voiceflow AI bot platform utilizes technology that enhances the way the platform interacts with users, continually improving and adapting through a continuous learning process.
Expert opinions and reviews	Reviewers have applauded the user-friendly design and robust featuresUsers like the platform for its ability to streamline the conversation processWhile critics feel that there is a steep learning curve, they appreciate the support provided and the resources available to ease the process.

Conclusion

In today’s world, businesses must adapt to the changing needs of their stakeholders, and an intelligent chatbot is one way to meet this demand. Conversational AI features provided by Voiceflow can help you move forward and establish a shifting paradigm in customer service for your business without increasing the headcount.

Voiceflow is committed to innovation and improvement, making it an attractive option for your IT and IT support teams. If you are looking to enhance the way your customers interact with your business, whether before or after making a purchase, then Voiceflow could be a good option.

2. Botpress

Botpress has established itself as a leading conversational AI platform by providing innovative tools for crafting intelligent chatbots. The basis for building chatbots with the Botpress platform is rooted in open-source principles, offering a robust set of features that appeal to businesspeople, developers, and AI enthusiasts alike. With its focus on continuous improvements, it appeals to growing businesses that want their chatbot to evolve with their changing needs. 

Highlights

• GPT-native engine: Powered by GPT-native technology, Botpress has a strong foundation that enables you to create bots with an understanding of conversational nuances and the ability to respond accordingly.
• Support in numerous languages: Botpress offers multilingual capabilities, supporting over 100 languages. This ensures that Botpress is usable across the world and helps improve communication.
• Customization: As a Botpress user, you can customize the bot and add personality quirks to make it more approachable. You can also leverage AI to automate complex workflows and utilize knowledge ingestion, thereby improving the quality of interactions.
• Access templates: With Botpress, you will get access to an ever-evolving set of templates. Moreover, the community is also active and provides support to ensure faster development and innovation.

Insights into and reviews of Botpress

Natural language processing	Botpress leverages advanced NLP and NLU models to ensure that bots have a contextual insight into user questions and can answer them more specifically.
Adaptability	The machine learning capacity of the platform enables continuous improvements, ensuring chatbots adapt to users’ needs.
Integrations	You can seamlessly integrate Botpress into your existing business systems to enable synchronized operation.
Recognizing emotions	Botpress leverages AI to empower its bots to recognize intent behind customer queries and ensure satisfactory resolutions.
Expert opinions and reviews	Botpress has garnered recognition from prominent platforms such as G2, Crunchbase, and others.Experts have appreciated its ease of use, extensive customization options, and strong community support. Critics have pointed out that, while the platform is excellent, there is a need for more comprehensive third-party integration documentation.

Conclusion:

Botpress offers a comprehensive ecosystem for users to create conversational AI agents that possess an in-depth understanding of customers’ needs. There is a balance between the platform’s accessibility and advanced features, making it ideal for teams that need growth and challenge. Global businesses can leverage their language capabilities and innovative platform to serve customers across the globe.

3. Intercom

Intercom is another example of how AI-powered chatbot solutions are transforming the way businesses approach customer care. It is as simple as launching an AI-powered chatbot, empowering it with the right inputs, and setting the context and tone of voice to ensure that your customers receive responses when they need them.

Chatbot platforms are growing with the help of machine learning and powerful algorithms that ensure visitors to your website or any other forum receive responses in a simple yet efficient manner.

Highlights

• Handling multiple customers: Intercom’s platform features AI-powered chatbots that can efficiently handle various customers and their diverse queries in seconds. This reduces human intervention, making it a cost-effective solution. 
• Natural Language Processing (NLP) and Understanding (NLU) by Intercom: These technologies enable chatbots to comprehend and respond to customer inquiries in a natural, human-like manner, ensuring a smooth interaction.
• Omnichannel Support from Intercom: Provides consistent customer support across multiple platforms, including web, mobile, and social media, ensuring a seamless and unified customer experience.
• Scalability and Integration with Intercom: Easily integrates with existing business tools and platforms, allowing for scalability and flexibility in support operations.

Insights into and reviews of Intercom

Quick adaption	Intercom’s chatbot platform leverages the power of machine learning to quickly adapt to the situation and provides quick and accurate answers.
Intelligent tone detection	AI platforms like Intercom have enabled bots to comprehend context and the emotions in customer queries and respond accordingly.
Expert opinions and reviews	There is an acknowledgement of how Intercom transforms the customer support paradigm.Reviews from major platforms highlight the efficiency of handling queries, the ease of integration, and the positive effect on customer satisfaction and engagement.

Conclusion:

In today’s world, customers are no longer bound by brand loyalty, and the brand that can meet their needs in the best way possible is likely to close the deal. In such a scenario, chatbot platforms like Intercom play a vital role by nudging closer to your brand. They help you provide a positive experience with each interaction by reducing wait time, anticipating the next steps, and resolving queries within seconds. 

Moreover, you have the additional benefit of improved information flow, the ability to streamline repetitive steps, and a personalized approach that doesn’t put your team under pressure as your business grows.

4. Jasper

Jasper has already established a name for itself by helping content marketers streamline their content creation process and is now making inroads in the world of AI-powered chatbots. It is an easy-to-use platform that deploys AI technology to support businesses in handling their customer queries. It draws upon its extensive archive of content, created to better answer queries. 

Highlights

• Extensive database: Jasper bots have access to numerous articles, datasets, and marketing materials to answer questions. They can easily parse through their extensive base to respond to customer queries. 
• Design appeal: Jasper has made its interface easy to use, so anyone can start using it without needing much training. This adds to the appeal of their platform.
• Context with content: Since one of the focus areas is content writing, the tool can recognize the context of the query based on past data and resolve quickly, to the customer’s satisfaction.
• Multiple languages: Jasper supports over 30 languages, adding to its versatility and global functionality.
  

Insights into and reviews of Jasper  

NLP and NLU	Employs advanced NLP and NLU algorithms to grasp and generate human-like text, enhancing the interaction quality between AI and users.
Machine learning	Jasper Chat continuously learns and adapts from interactions, ensuring the responses are not only relevant but also up-to-date with the latest trends and information.
Integrations	Offers seamless integration with tools like Google Docs and Chrome Extension, scaling to meet the demands of various project sizes and types.
Expert opinions and reviews	Experts and users alike have praised Jasper Chat for its precision, ease of use, and efficiency. Denys Kapush from Columbia Business School highlighted its effectiveness in generating Google-search-ranked blog posts and saving significant time in content creation.

Conclusion

If you are a marketing-oriented organization that handles a plethora of marketing-related activities and needs seamless customer service as well, then Jasper should be your choice. It is likely to have a database of your marketing material that the chatbot can draw upon to answer customer queries. 

Moreover, it enables a contextual understanding and creates a seamless experience for customers across channels by maintaining your brand’s tone of voice consistency.  As we move forward, the importance of such tools in shaping the future of content creation cannot be overstated, making Jasper Chat a key player in the ongoing evolution of digital content generation.

5. Appy pie

Appy pie offers you the best of both worlds: advanced technology and affordable rates. It harnesses the power of OpenAI’s GPT-3 to create intelligent, no-code chatbots. This tool offers your business the perfect blend of simplicity and sophistication, enabling you to scale your operations, improve productivity, and enhance your customer interaction without delving into the complexities of coding.

Highlights

• Quick chatbot creation:  Since you will be utilizing GPT-3 technology to design chatbots that are smart and reflect your brand’s unique voice and style, without coding, you are off to a quick and foolproof start.

• Optimize for your needs: With Appy Pie, you can extensively personalize and customize how chatbots interact, ensuring they adapt to the changing needs of your brand to deliver the best output. 
• Insights: You also receive a dashboard that shows you how customer interactions are occurring and helps you identify what is working and what needs improvement. 
• Integrations: Supports a wide array of integrations, ensuring your chatbot can operate smoothly across different platforms and services.

Insights into and reviews of Appy Pie  

NLP and NLU	Employs advanced Natural Language Processing and Understanding to ensure chatbots comprehend and respond to complex queries accurately.
Machine Learning	Leverages machine learning to adapt and improve over time, offering personalized experiences based on user interactions.
Expert opinions and reviews	Experts laud Appy Pie Chatbot Builder for its user-friendly interface and advanced capabilities. Gartner and G2 recognize it as a leader in no-code app-building platforms, with users highlighting its ability to drastically improve customer service and engagement.

Conclusion

If you and your team are comfortable using GPT-3 technology and want to quickly streamline customer interactions, then this is the platform for you. It is a simple yet effective platform that helps you facilitate better customer interactions.

Whether you’re looking to enhance customer support, boost engagement, or streamline operations, Appy Pie Chatbot Builder is tailored to meet and exceed those expectations, making it an invaluable asset in today’s digital ecosystem.

How to choose the right AI-powered chatbot platform?

The truth is that there are numerous choices when it comes to selecting the chatbot platform for your business. However, taking the right decision becomes easier when you look at what your business needs now and in the future. You will need to analyze your requirements with complete objectivity to ensure that you cover factors such as scalability, integrations, budget, ease of use, and your team’s affinity for particular technologies, as well as the benefits the tool offers, before making a choice. 

At AI Freaks, we help our clients leverage AI to improve productivity, reduce repetitive tasks, and enhance profitability. Want to learn how? Connect with our team of experts!